1.Inquiry and guiding service 

Inquiring activities (the company’s various cultural reminders and promotions)

The company’s business hours, locations of floor, commodity and public facilities

2.Facilities service

①Umbrella and renting (RMB 20 yuan shall be deposited before borrowing the umbrella and will be returned when the customer gives it back intactly)

②Baby-car renting: (before renting, the customer shall read the Notice of Renting carefully and presents valid documents, fill in the Registration Form for Renting and pay the deposit; when returning, the customer can get the deposit back when the baby-car is checked  in good condition )

③Wheelchair renting: (before renting, the customer shall read the Notice of Renting carefully and presents valid documents, fill in the Registration Form for Renting and pay the deposit; when returning, the customer can get the deposit back when the wheelchair is checked in good condition )

④Mobile phone charging station:

3.Shop’s telephone inquiry service

Please dial the operator call: +86-514—82098888

4.Complaint handling service

Complaint about commodity’s quality

Complaint about a person’s character

Complaint about shopping environment

Complaint about the facilities

Complaint about the promotion activities

Where to lodge a complaint: VIP  Service Center, 4th Floor